PURE ONE LABS logo
PURE ONE LABSBack to catalog

Policy

Returns & Resolution Policy

Overview

At PURE ONE LABS, all products are sold for research-use-only and are handled under strict quality control standards. Due to the nature of our products, we do not accept returns or exchanges under any circumstances. However, customer satisfaction is important to us. If there is an issue with your order, we are committed to working with you toward a fair resolution.

Non-Returnable Items

All sales are final. We do not accept returns for:

  • Change of mind
  • Incorrect product selection by the customer
  • Opened or used products
  • Orders that have already been shipped or delivered

Order Issues & Resolutions

If your order arrives with any of the following issues:

  • Damaged during transit
  • Incorrect item received
  • Missing items

You must contact us within 48 hours of delivery. Please include:

  • Your order number
  • Clear photos of the issue (including packaging)

Once reviewed, we may offer a resolution at our discretion, which may include:

  • Replacement of the affected item
  • Store credit
  • Partial or full refund

Shipping & Delivery

We are not responsible for:

  • Carrier delays
  • Incorrect shipping information provided by the customer
  • Packages marked as delivered by the carrier

Chargebacks & Disputes

By placing an order, you agree to contact us first to resolve any issues before initiating a chargeback or dispute. Filing a chargeback without contacting us may result in refusal of future service.

Policy Agreement

By completing a purchase on our website, you acknowledge and agree to this Returns & Resolution Policy.

Need help with an order?

If you have any concerns regarding your order, please contact our support team and we will do our best to assist you.